Berlin CS snack breakfast event is online, this time we will have segmented discussions based on role and specialisation. There will be plenty of time to meet people that experience the same challenges.
Register to claim your spot. Sharing the link with your team is appreciated.
Some of the topics will include:
🍫Digital CS: Trends, Scaling & Tooling with Customer Operations
🍫Retaining revenue through an economic downturn: NGR/NRR/Churn, where are customer $ falling off
🍫Uniting organizations in customer centricity: Customer Journey Mapping, VoC & Employee Engagement
🍫CS ROI: Measuring impact, activity & capacity modeling
🍫Strategic Account Management: Account penetration, accessing sponsors & leaders, value conversations
🍫CS as influential change driver: influencing the board of directors, spreading awareness and raising budgets